MilesWeb Hosting Forum

Please login or register.

Login with username, password and session length



SMF - Just Installed!

Author Topic: Unable to open File Manager in Plesk Control Panel  (Read 5173 times)

0 Members and 1 Guest are viewing this topic.

Offline shantanu

  • Newbie
  • *
  • Posts: 4
  • Karma: +0/-0
    • View Profile
Unable to open File Manager in Plesk Control Panel
« on: January 08, 2014, 07:21:21 PM »

After opening the File Manager in Plesk Panel, you will get below error:

FileList::init() failed: ls_dir_wrapper() failed: Unable to lookup SID for name test_user: (1332) No mapping between account names and security IDs was done.
---------------------- Debug Info -------------------------------
0: FileManagerUIPointer.php:737
        FileManagerUIPointer->accessItem(string 'GET', NULL null)
        plesk__client__domain__hosting__file_manager->accessItem(string 'GET', NULL null)
2: UIPointer.php:600
        UIPointer->access(string 'GET')
3: plesk.php:57


The FTP/File Managre user is not present on the server.


1. Start > Run > cmd>

2. After that retrieve the password using below command for user test_user:

"%plesk_bin%"\dbclient --direct-sql --sql="select su.login, a.password from accounts a, sys_users su  where and su.login='test_user'"
login       password
test_user   p@ssw0rd

2. Add the missing user by using below command:
   C:\net user test_user p@ssw0rd /add

3. Add that user into Plesk Group:
   C:\net localgroup psacln test_user /add

4. Add local path in the following location >>
   Server Manager > Configuration > Local users and Groups > test_user > properties > Profile > Local Path
   (Local Path will be localtion of httpdocs folder of that domain)

   The path of the user can be found in the sys_users table.


C:\Users\Administrator>"%plesk_bin%\dbclient.exe" --direct-sql --sql="select login,home from sys_users where login='test_user'"
| login         | home                                |
| test_user     | C:/Inetpub/vhosts/          |
1 row in set (0.00 sec)

5. If the password is encrypted and "Enhanced security mode" policy is enabled:then follow the below steps:
 A. Add the user with random password.
 B. Login to Plesk Control panel >> Subscriptions >> >> Change hosting settings and Update password for that FTP user.

Now you will be able to access the File Manager without any error.

MilesWeb Hosting Forum

Unable to open File Manager in Plesk Control Panel
« on: January 08, 2014, 07:21:21 PM »

Offline Administrator

  • Chinmay Dingore
  • Administrator
  • Full Member
  • *****
  • Posts: 135
  • Karma: +1/-0
    • View Profile
    • MilesWeb Internet Services Pvt Ltd
Re: Unable to open File Manager in Plesk Control Panel
« Reply #1 on: January 08, 2014, 08:32:12 PM »
Shantanu, thank you for the insights & hope this post helps users in fixing the issue. - Your Hosting, Our Responsibility!
Unlimited Hosting Plans | Managed VPS with 20% Discount