Symptoms:
After opening the File Manager in Plesk Panel, you will get below error:
++++++++
FileList::init() failed: ls_dir_wrapper() failed: Unable to lookup SID for name test_user: (1332) No mapping between account names and security IDs was done.
---------------------- Debug Info -------------------------------
0: FileManagerUIPointer.php:737
FileManagerUIPointer->accessItem(string 'GET', NULL null)
1: client.domain.hosting.file-manager.php:87
plesk__client__domain__hosting__file_manager->accessItem(string 'GET', NULL null)
2: UIPointer.php:600
UIPointer->access(string 'GET')
3: plesk.php:57
++++++++
Cause:
The FTP/File Managre user is not present on the server.
Resolution:
1. Start > Run > cmd>
2. After that retrieve the password using below command for user test_user:
"%plesk_bin%"\dbclient --direct-sql --sql="select su.login, a.password from accounts a, sys_users su where a.id=su.account_id and su.login='test_user'"
login password
test_user p@ssw0rd
2. Add the missing user by using below command:
C:\net user test_user p@ssw0rd /add
3. Add that user into Plesk Group:
C:\net localgroup psacln test_user /add
4. Add local path in the following location >>
Server Manager > Configuration > Local users and Groups > test_user > properties > Profile > Local Path
(Local Path will be localtion of httpdocs folder of that domain)
The path of the user can be found in the sys_users table.
Eg:
C:\Users\Administrator>"%plesk_bin%\dbclient.exe" --direct-sql --sql="select login,home from sys_users where login='test_user'"
+---------------+-------------------------------------+
| login | home |
+---------------+-------------------------------------+
| test_user | C:/Inetpub/vhosts/test.com |
+---------------+-------------------------------------+
1 row in set (0.00 sec)
5. If the password is encrypted and "Enhanced security mode" policy is enabled:then follow the below steps:
A. Add the user with random password.
B. Login to Plesk Control panel >> Subscriptions >> test.com >> Change hosting settings and Update password for that FTP user.
Now you will be able to access the File Manager without any error.
Shantanu, thank you for the insights & hope this post helps users in fixing the issue.