Hello, MilesWeb,
It's been 2 years, I have been working in the digital marketing industry and we all observe that technologies are growing day by day or we can say changing in the hour. Well, it is true that we are surrounded by the technologies. Users are emerging just by using the apps and in this fast growing market, they want instant solutions for their problem. To accommodate this need, businesses are adopting chatbots to uplift the conversation with the users. So my question is, is it necessary to add Chatbots in your social media strategy? Because if we are connected to the user through social media then what is the additional benefit of chatbots?
Quote from: Shilpa on September 20, 2017, 03:53:39 PM
Hello, MilesWeb,
It's been 2 years, I have been working in the digital marketing industry and we all observe that technologies are growing day by day or we can min by min. Well, it is true that we are surrounded by the technologies. Users are emerging using apps and in this fast growing market, they want instant solutions for their problem. To accommodate this need, businesses are adopting chatbots to uplift the conversation with the users. So my question is, is it necessary to add Chatbots in your social media strategy? Because if we are connected to the user through social media then what is the additional benefit of chatbots?
The chatbot is a powerful and best tool for the brand-to-customer communication that helps to reduce costs and resources. The main reason for such popularity is the rise of mobile messengers and extension technology of artificial intelligence.The main advantage of chatbot is that you can not only choose the product or service but also and buy it. Chatbots accept the payments through payment systems like Visa, MasterCard, American Express, PayPal, Stripe, and Braintree.
Agree, Usage of message application is growing rapidly and it creates a new opportunity for the business to have an active conversation with their users throughout the buying and seeking process.
Many times, the company receives similar requests from different customers. In that situation, companies can opt for chatbots and showcase all these matters in FAQ form.
As per my opinion, there is no need to add chatbots in the social media strategy.
Agree, Market is growing rapidly and incredibly. If you study our daily chats then you will observe that we use more messengers like Skype, Whatsup, hike or Facebook messenger to communicate with your friends and close one. In short, it is true that we more use the messenger than social networks.
All of us share our daily updates on social media to get more engagement on your profile. But now a day, a messenger has also introduced "Feeds" features, however, this makes us use the messenger to narrow down our circles.
Thank you for the replies!!
Above mention suggestions imply that using chatbots is beneficial.
You can maintain the presence online 24*7*365 days via chatbot.
Quote from: Shilpa on September 20, 2017, 03:53:39 PM
Hello, MilesWeb,
It's been 2 years, I have been working in the digital marketing industry and we all observe that technologies are growing day by day or we can say changing in the hour. Well, it is true that we are surrounded by the technologies. Users are emerging just by using the apps and in this fast growing market, they want instant solutions for their problem. To accommodate this need, businesses are adopting chatbots to uplift the conversation with the users. So my question is, is it necessary to add Chatbots in your social media strategy? Because if we are connected to the user through social media then what is the additional benefit of chatbots?
The chatbot is a useful and best tool in social media strategy. You can use a chatbot to search for any kind of information on a company and get it within seconds. The only important thing for users is that they want information and services and a professional approach to what you do. Create a chatbot that delivers users a seamless and genuine experience, allowing consumers to engage in a natural way.
:)