owner of file does not match owner of vhost

[Administrator]

Hi Guys,

One of the client tried importing images from eBay. There was an error which did not allow the eBay servers to import them. Further investigating the error logs, the error was as below.

#APVH_domain.com] owner of file does not match owner of vhost, path [/home/username/public_html/var/files/1/e/backup/detail/Wabc.jpg], access denied.

Had a quick check at the ownership and they were incorrect. Simply, corrected them to the cPanel user's and they eBay team was able to import the images.