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Topics - Administrator

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Errors and Solutions / Unable To Add Sub Domain
« on: April 14, 2015, 06:25:53 PM »
Hi All,

When trying to add a sub domain it shows an error as below.

The system experienced a problem during the creation of the “” subdomain.

Simply, login to the server via WHM as root & access option Tweak Settings. Find for Allow users to park subdomains of the server’s hostname. & set it to On.

Click on Save & that is it. You will be able to add the sub domain now.

Errors and Solutions / Cloudflare not getting enabled from cPanel
« on: February 27, 2015, 03:21:39 PM »
Hi All,

One of our client was unable to configure the website over cloudflare. When ever he used to enable the cloudflare on the domain, it used to process the request & keep it disabled.

Further checking the cPanel error logs on the server, below logs were being polled.

cpwrapd: falling back to using legacy adminbin: /usr/local/cpanel/bin/cfadmin
[2015-02-27 15:10:30 +0530] info [cfadmin] user_lookup
[2015-02-27 15:10:30 +0530] info [cfadmin] Homedir Owner: 550
[2015-02-27 15:10:30 +0530] info [cfadmin] 550
[2015-02-27 15:10:30 +0530] info [cfadmin] 550
[2015-02-27 15:10:31 +0530] info [cfadmin] HASH(0x134c790)
[2015-02-27 15:10:31 +0530] info [cpanel] fetchzone
[2015-02-27 15:10:44 +0530] info [cpanel] fetchzone
[2015-02-27 15:10:49 +0530] info [cpanel] zone_set
cpwrapd: falling back to using legacy adminbin: /usr/local/cpanel/bin/cfadmin
[2015-02-27 15:10:49 +0530] info [cfadmin] zone_set
[2015-02-27 15:10:49 +0530] info [cfadmin] Homedir Owner: 550
[2015-02-27 15:10:49 +0530] info [cfadmin] 550
[2015-02-27 15:10:49 +0530] info [cfadmin] 550
[2015-02-27 15:10:58 +0530] info [cpanel] Failed to set DNS for CloudFlare record!
[2015-02-27 15:10:58 +0530] info [cpanel] {"statusmsg":"You must have the zoneedit feature to take this action.  You currently only have the simplezoneedit feature.","status":0,"needsfeature":"zoneedit"}
[2015-02-27 15:10:58 +0530] info [cpanel] fetchzone
[2015-02-27 15:12:06 +0530] info [cpanel] zone_set
cpwrapd: falling back to using legacy adminbin: /usr/local/cpanel/bin/cfadmin
[2015-02-27 15:12:06 +0530] info [cfadmin] zone_set
[2015-02-27 15:12:06 +0530] info [cfadmin] Homedir Owner: 550
[2015-02-27 15:12:06 +0530] info [cfadmin] 550
[2015-02-27 15:12:06 +0530] info [cfadmin] 550
[2015-02-27 15:12:18 +0530] info [cpanel] fetchzone

When going through the error logs carefully we got to know that this issue is with one feature (Advanced DNS Zone Editor) not enabled in cPanel.

If you face the same issue, simply login to your server's WHM as root. From Packages » Feature Manager edit the default Feature list. Tick the option Advanced DNS Zone Editor & click on save.

Errors and Solutions / The uploaded file exceeds xxM
« on: November 05, 2014, 11:58:13 PM »
When trying to upload a theme from Prestashop admin panel, you receive an error below.

The uploaded file exceeds xxM

It is because upload_max_filesize in your php.ini is set to a value lesser than your actual theme size. Simply, increase upload_max_filesize & set it to higher than your theme size (right click on the .zip file of your theme to know the size).

After increasing the upload_max_filesize value, try uploading your theme. It will upload successfully. 

Hello Guys,

If you want to edit the php.ini file on server and don't know correct location of file then this post will help you.  Below is the command to find location of php.ini server file.

#php -i | grep php.ini

It will show the path as like below.

# php -i | grep php.ini
Configuration File (php.ini) Path => /usr/local/lib
Loaded Configuration File => /usr/local/lib/php.ini

Now you got the location of file, you can edit your php setting for server.

Enjoy !!

How To's / How to list php and httpd installed module on server ?
« on: September 16, 2014, 06:30:44 PM »
Hello Guys,

This post will help you to list the installed modules of http and php. So you can see what modules you have installed on server and found missing module. Below are the steps.

To check PHP installed modules :-

#php -m

It will show the list of all installed PHP modules.

To check Http installed module:-

#httpd -m

It will show the all http installed modules.

Enjoy !!

Hi All,

On a Litespeed web server, error logs might start reporting the logs as below. It is when you upgrade it to LiteSpeed Web Server 4.1.5.

file permission is restricted for script

It is because a feature from Apache suphp user has been implemented. Litespeed does not serve scripts with unsafe file permission (group and world writable), or the script is inside a directory with unsafe permissions (group and world writable).

You can control it by performing 2 changes from the Litespeed admin panel. Access Server >> Security Tab. Find for Script Restricted Permission Mask & Script Restricted Directory Permission Mask. By default it would be 022. Set both to 000 & it won't show error anymore. Setting it to 000 will disable security feature. It is recommended to check with your admin first.

Errors and Solutions / owner of file does not match owner of vhost
« on: July 16, 2014, 12:20:48 AM »
Hi Guys,

One of the client tried importing images from eBay. There was an error which did not allow the eBay servers to import them. Further investigating the error logs, the error was as below.

Quote] owner of file does not match owner of vhost, path [/home/username/public_html/var/files/1/e/backup/detail/Wabc.jpg], access denied.

Had a quick check at the ownership and they were incorrect. Simply, corrected them to the cPanel user's and they eBay team was able to import the images.

Errors and Solutions / Error: Fatal error: plesk::mail::FSError
« on: July 15, 2014, 12:17:33 AM »
Dear Members,

I hope this quick work around will help users who are unable to add domains from Plesk. It throws an error as below.

Error: Fatal error: plesk::mail::FSError(rename: Operation not permitted: "/etc/postfix/master.cfciefD5", "/etc/postfix/")

Have a good look at the error which points that file /etc/postfix/ cannot be edited. You have to check 2 things as below.

1. Permission on the file /etc/postfix/
2. Check if there are any attributes set (chattr command) on this config file. Remove the attributes if they are added.

Hope this helps users in adding the domains now.

Errors and Solutions / Error 0x800CCC78
« on: June 23, 2014, 05:52:45 PM »
Hi All,

When trying to send an email using your mail client Outlook, you receive an error 0x800CCC78. It is usually due to authentication not enabled within your mail client. Service providers enable authentication to prevent spam emails being sent from the server without authentication.

Simple access Accounts Settings for your mail client. Find for the option My Server Requires Authentication under Servers OR Outgoing Servers tab. Check the option and save these settings.

You should be able to send emails now.

Errors and Solutions / Error: Unable to update the mail account
« on: June 18, 2014, 01:00:48 PM »
Hi Members,

Recently, when trying to create email accounts from Plesk control panel, one of the client was receiving error as below.

Error: Unable to update the mail account properties:mailmng failed: MEAOPO.Mailbox.AddMailbox failed for name=contact and domain []

I had to access the server via RDP as administrator to fix this issue. Open command prompt & access the plesk directory with command below.


The command above will get you in the plesk bin directory. Then execute the command below.

mchk.exe --domain --fix=local

It should fix the errors & you should be able to create the email accounts from Plesk panel.

How To's / How To Install mysqlnd On CentOS cPanel Server ?
« on: June 06, 2014, 06:23:10 PM »
Dear Members,

This post will help you to install mysqlnd with PHP on a CentOS cPanel installed server. mysqlnd option is not available when you re compile PHP with easyapache.

Here is the tip & trick to compile it. You will need root privileges and SSH access to compile it.

Access your server via SSH and access the directory.

# cd /var/cpanel/easy/apache/rawopts

Create a file all_php5 OR edit if it already exists. Add the lines below & save the file.


Now, build PHP & mysqlnd will be compiled with PHP.

# /scripts/easyapache --build

Hope this helps technicians who wish to compile mysqlnd with PHP.

Errors and Solutions / Error: Disk isn't accessible
« on: June 06, 2014, 06:16:57 PM »
Hi All,

Thought of sharing with you all. Tried creating a VM on our Xen node and it was showing an error below.

Error: Disk isn't accessible

Further investigating, I found that the logical volume (lvm) which was required for the VM to boot wasn't created. I created a new one and re installed OS for it to work.

Errors and Solutions / 550 "REJECTED - Bad HELO - Host impersonating
« on: June 04, 2014, 11:52:47 PM »
Hi Guys,

When trying to send emails, at times you receive an error

550 "REJECTED - Bad HELO - Host impersonating

It is when you do not get a HELO message for incoming SMTP connections. Simply login to your server via WHM as root & access option Service Configuration » Exim Configuration Manager. Find for Require HELO before MAIL & set it to Off. Click on Save & try to send/receive emails. It should start working.

In a Plesk control panel, when you try to increase the mailbox size for any email account, you receive an error below.

Error: Unable to set the mailbox size limit for the domain: The size of this mailbox must not exceed the limit on amount of disk space allocated for mailboxes in this domain.

It is due to Mailbox quota size limited in the Resource Manager of the domain. You are trying to set a value more than the threshold set in the Resource Manager. Below is what you can do to increase the threshold.

Login to your Plesk Panel & access the domain. Access Statistics >> Resource Usage >> Set Mailbox Quota to a desired value. Click on Ok.

Try changing the Mailbox quota size and it should be functional.

How To's / How To Generate Account Backup Without Home Directory ?
« on: April 29, 2014, 03:25:40 PM »
Hi All,

I have been trying to backup an account which was large in size. The backup was getting created & was taking a long time. After many hours, the backup was generated. However, it was showing corrupt & I wasn't able to restore it on our other server.

Further checking, I found that the public_html directory was consuming 13GB of space & that is the reason the backup file was getting corrupt.

I found a solution for it & that was generating the backup by skipping the home directory. I use the command below & generated the backup.

/scripts/pkgacct --skiphomedir cPanel-username

The above command will skip the public_html directory. I restored the backup file on our other server and synced the public_html using rsync command.

It worked like a charm & a hassle free migration.

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