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Hi All,

When you upload the image via Magento admin panel, it might be that the images are not getting displayed and a thumbnail does not gets created. When you try to browse the image using a valid link it shows 404 Not Found Error.

The images gets uploaded under your account & you can view it using File Manager as well. If you have a close look at the file permissions, you will notice that the permissions on files is set to 640. With these permissions you won't be able to browse the images and that is the reason thumbnails are not getting generated and neither it does show the images in products.

This is due to the permission set when files are uploaded is incorrect in lib/Varien/File/Uploader.php. Simply open the file which should be under the root directory of your magento installation.

# vi lib/Varien/File/Uploader.php

Look for

chmod($destinationFile, 0640);

Set it to

chmod($destinationFile, 0644);

Save the file & exit.

When you upload the images and products now, correct permissions will be set on the images and it will generate the thumbnails as well as show the product images.

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Hi All,

When trying to perform a restore from command prompt on Windows Plesk Server, you might receive a message as below. The restoration fails.

<?xml version="1.0"?>
<conflicts-description>
 <conflict id="1" guid="ca481736a27373d81b38b5d8bc754b97">
  <type>
   <configuration>
    <reason-description>
     <required-resource-description>
      <ip type="shared" value="xx.xx.xx.xx"/>
     </required-resource-description>
    </reason-description>
    <resolve-options>
     <option name="rename"/>
     <option name="do-not-restore"/>
    </resolve-options>
   </configuration>
  </type>
  <conflicting-objects/>
 </conflict>
</conflicts-description>
Unable to resolve all conflicts

This error is when any of the module/package isn't installed OR setting isn't correct. You need to check properly what is listed just below      <required-resource-description>. In the above case it means that shared IP isn't set. Simply, login to your plesk panel and assign a shared IP. Now, try to perform the restore. It would work.

Hi All,

When trying to upload the files via FileManager, you might receive errors related to directory listing. It is because passive ports are not enabled in pure-ftpd and server's firewall. Let's know how to enable the Passive Ports and open then in server firewall.

Open pure-ftpd file.

# vi /etc/pure-ftpd.conf

Find for PassivePortRange and uncommend the line. Simply, remove the # just before PassivePortRange. Restart the pure-ftpd service.

# /etc/init.d/pure-ftpd restart

Now, let's open the ports in server's csf (config server firewall) firewall.

# vi /etc/csf/csf.conf

Find for TCP_IN and at the end of line, enter the port range 30000:50000. It should look like as below.

TCP_IN = "20,21,22,25,53,80,110,143,443,465,587,993,995,2077,2078,2082,2083,2086,2087,2095,2096,30000:50000"

Save the file and quit. Restart csf firewall.

# csf -r

Directory listing should be enabled now.

We recommend you to consider our SpamExperts addon which is available for free. Simply, login to your cPanel & click on SpamExperts. You can then enable it on the domain for which you receive spam emails.

When initiating a backup of MSSQL database using SQL Management Studio, you might get the error as below.

TITLE: Microsoft SQL Server Management Studio
------------------------------

Backup failed for Server ''.  (Microsoft.SqlServer.SmoExtended)

For help, click: go.microsoft.com/fwlink?ProdName=Microsoft+SQL+Server&ProdVer=11.0.5058.0+((SQL11_PCU_Main).140514-1820+)&EvtSrc=Microsoft.SqlServer.Management.Smo.ExceptionTemplates.FailedOperationExceptionText&EvtID=Backup+Server&LinkId=20476

------------------------------
ADDITIONAL INFORMATION:

System.Data.SqlClient.SqlError: Cannot open backup device 'C:\backup.bak'. Operating system error 5(Access is denied.). (Microsoft.SqlServer.Smo)

For help, click: go.microsoft.com/fwlink?ProdName=Microsoft+SQL+Server&ProdVer=11.0.5058.0+((SQL11_PCU_Main).140514-1820+)&LinkId=20476

------------------------------
BUTTONS:

OK
------------------------------

This error is due to incorrect permissions on the folder under which the backup file is generated. Simply, add network user's permission on that folder & you will be able to generate the backups.

Hi John

Looking at the bounce back logs it shows as below. The email account does not exists on that domain and that is the reason you have received the bounce back.

===
The email account that you tried to reach does not exist. Please try later.
===

Thanks. I got the PM.

Further checking I see that in your .htaccess file the DirectoryIndex was set to index.html. However, your temporary page uploaded was index.htm. I had to set DirectoryIndex to index.htm.

The website now shows a maintenance page.

When trying to manage the accounts from plesk panel 12.0, you get an error as below.

Error: The system cannot find the file specified.

It is because the the update within plesk that needs to be re installed. Simply, login your windows server via RDP and access command prompt. Execute the command below which will perform the updates.

"%plesk_bin%\ai.exe" --select-release-current --upgrade-installed-components

This error also occurs when you try to add a MSSQL database, create FTP accounts OR when trying to set subscription.