Messages

When trying to add a domain from Plesk panel, you might receive an error as below.

Error: ProtDir_IIS::update() failed: Add Protected Directory failed: columns siteId, path are not unique (Error code 1)

The above error means the protected directory was not synchronized properly.

Login to your server via RDP & access command prompt. Execute the command below.

"%plesk_cli%\repair.exe"  --synchronize-protected-directories-storage

The above command will synchronize the directories on the server & you should be able to add the domains now.

When trying to perform a wget on CentOS server, you might receive an error as below.

OpenSSL: error:100AE081:elliptic curve routines:EC_GROUP_new_by_curve_name:unknown group
OpenSSL: error:1408D010:SSL routines:SSL3_GET_KEY_EXCHANGE:EC lib

This is usually due to the older version of openssl installed on your server. It's time to upgrade OpenSSL on the server.

#yum upgrade openssl -y

With the above command OpenSSL will be upgraded on the server. Now, try performing a wget on the server.

A request to members. Kindly specify the parameters which you think makes these companies in top 10.

@AmNaik Welcome to the forums :-)

You receive this error when you build a database, view reports OR when running operation on a large number of rows within a table that uses the InnoDB storage engine.

This occurs when MySQL runs out of locks, which for an InnoDB database occurs when the buffer pool is full. You can fix this by increasing the size of the buffer pool, by editng the innodb_buffer_pool_size option in my.cnf, to set innodb_buffer_pool_size to a number higher than the default.

Simply, edit the file /etc/my.cnf and find for innodb_buffer_pool_size. Set the value to 1024M OR 2048M. It should look like below.

innodb_buffer_pool_size=2048M

Restart MySQL service & try running the query.

You will see the below error in the X-Cart log files.

Attempt to write data to a missing field of the table. Try to remove X-Cart cache to solve the problem.
Request URI:

As the message says, you will need to remove the X-Cart cache. Kindly browse the steps on clearing the X-Cart cache at https://www.milesweb.com/hosting-faqs/how-to-clear-x-cart-cache/

A quick help to beginners who are unable to upload the files. If you receive an error below when trying to connect via FTP using FileZilla.

Response:   421 Sorry, cleartext sessions are not accepted on this server.

Make sure you replace the Server IP OR the domain name in the FTP Host as below.

ftpes://server-ip OR ftpes://domain.com

It uses Encryption type for your server as FTP over TLS/SSL Explicit.

[Allow users to park subdomains of the server's hostname.]

Hi All,

When trying to add a sub domain it shows an error as below.

The system experienced a problem during the creation of the "" subdomain.

Simply, login to the server via WHM as root & access option Tweak Settings. Find for Allow users to park subdomains of the server's hostname. & set it to On.

Click on Save & that is it. You will be able to add the sub domain now.

[Advanced DNS Zone Editor]

Hi All,

One of our client was unable to configure the website over cloudflare. When ever he used to enable the cloudflare on the domain, it used to process the request & keep it disabled.

Further checking the cPanel error logs on the server, below logs were being polled.

cpwrapd: falling back to using legacy adminbin: /usr/local/cpanel/bin/cfadmin
[2015-02-27 15:10:30 +0530] info [cfadmin] user_lookup
[2015-02-27 15:10:30 +0530] info [cfadmin] Homedir Owner: 550
[2015-02-27 15:10:30 +0530] info [cfadmin] 550
[2015-02-27 15:10:30 +0530] info [cfadmin] 550
[2015-02-27 15:10:31 +0530] info [cfadmin] HASH(0x134c790)
[2015-02-27 15:10:31 +0530] info [cpanel] fetchzone
[2015-02-27 15:10:44 +0530] info [cpanel] fetchzone
[2015-02-27 15:10:49 +0530] info [cpanel] zone_set
cpwrapd: falling back to using legacy adminbin: /usr/local/cpanel/bin/cfadmin
[2015-02-27 15:10:49 +0530] info [cfadmin] zone_set
[2015-02-27 15:10:49 +0530] info [cfadmin] Homedir Owner: 550
[2015-02-27 15:10:49 +0530] info [cfadmin] 550
[2015-02-27 15:10:49 +0530] info [cfadmin] 550
[2015-02-27 15:10:58 +0530] info [cpanel] Failed to set DNS for CloudFlare record www.solapurbazaar.com!
[2015-02-27 15:10:58 +0530] info [cpanel] {"statusmsg":"You must have the zoneedit feature to take this action.  You currently only have the simplezoneedit feature.","status":0,"needsfeature":"zoneedit"}
[2015-02-27 15:10:58 +0530] info [cpanel] fetchzone
[2015-02-27 15:12:06 +0530] info [cpanel] zone_set
cpwrapd: falling back to using legacy adminbin: /usr/local/cpanel/bin/cfadmin
[2015-02-27 15:12:06 +0530] info [cfadmin] zone_set
[2015-02-27 15:12:06 +0530] info [cfadmin] Homedir Owner: 550
[2015-02-27 15:12:06 +0530] info [cfadmin] 550
[2015-02-27 15:12:06 +0530] info [cfadmin] 550
[2015-02-27 15:12:18 +0530] info [cpanel] fetchzone

When going through the error logs carefully we got to know that this issue is with one feature (Advanced DNS Zone Editor) not enabled in cPanel.

If you face the same issue, simply login to your server's WHM as root. From Packages » Feature Manager edit the default Feature list. Tick the option Advanced DNS Zone Editor & click on save.

Which FTP application are you using ?

Wow, that was a quick reply. I am using pure-ftpd on my VPS with cPanel control panel

It looks like you have reached a threshold set on the max number of clients per IP for FTP. By default it is set to 8. Increase it to the limit you want in /etc/pure-ftpd.conf file. Find for MaxClientsPerIP & raise the limit. Restart FTP service & you will be able to access the account via FTP.

Which FTP application are you using ?

I am interested in your reseller plans. I have been following you up on WHT. Before I consider you for reseller hosting, there are few questions I want answered.

Hi Andy. Welcome to MilesWeb forums & thank you for considering us as your reseller provider. I have tried answering your questions and they are as below.

What city is your US server in?

We provide reseller hosting packages at 4 different locations. In US, we can provide the reseller hosting in our Atlanta and NewYork facility.

do you allow over selling ?

No, we do not allow over selling.

do you run Cloudlinux ?

We do not have cloudlinux installed on our servers. It's too restricted and hampers the website just in case it spikes sometimes.

Do you allow to change PHP versions withing cPanel ?

Yes, you OR your clients can select the PHP version at few clicks from cPanel. The PHP versions that we offer at PHP 5.3, 5.4 & 5.5.

WHat is your Default PHP memory size set to ? can that be increased if needed ?

By default we have set it to 128MB. You can increase it depending on your requirements in .htaccess file.

how fast do you guys respond to support tickets ?

We provide first initial reply in not more than 30 minutes. Usually issues are resolved in 45 to 60 minutes. However, it depends on the nature of issues.

I hope these answers help :-)

Hey Guys,

I am planning to purchase a SSL certificate. This is due to recent google update. They are giving priority/weight-age to websites with SSL certificates.

Hi John. Yes, that's right. It has been explained at http://googlewebmastercentral.blogspot.in/2014/08/https-as-ranking-signal.html

Can I purchase it myself ? OR should I purchase the SSL certificate from you ? If I have to purchase it myself, do you recommend any CA's/vendors ?

You can purchase your own SSL through any CA's/vendors  you want. Once its purchased, our team can get it installed on your domain at no additional cost. We do offer SSL certificates. Kindly have a look at https://milesweb.com/ssl-certificates.php before ordering it from any other provider.

Hi Harpreet,

Welcome to MilesWeb forums.

Do you want these ads to be displayed in control panel OR on your website ?

Hi Amit,

I will suggest you to use OpenVPN which comes with a free license for 2 users. If you wish to upgrade the license it comes at a very cheaper rate.

With our VPS plans you can always host VPN services & use it. Our VPS plans start from $12 USD per month. Consider our Managed & Self Managed VPS plans depending on your requirements.