At MilesWeb, we ensure that a hosting provider’s mission goes beyond just managing servers and helps accomplish a client’s vision. It was our honor to assist Mr. Subhash Singh, the IIMAR’s founder and one of the leading visionaries in India’s folk art domain.
IIMAR is the largest folk art institution in India and is a leading institution in preserving the rich and complex traditional Madhubani (Mithila) art form. IIMAR seeks to modernize and broaden access to traditional folk art, and to that end, is actively expanding its classes to a wider community of learners. The IIMAR encountered unforeseen obstacles as it attempted to construct a cyber bridge from tradition to modernity.
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The Challenges
Prior to our alliance, IIMAR was experiencing some major challenges in maintaining its WordPress website. Their hosting provider’s expensive services and their website’s slow page load times resulted in enduring friction.
This was not only a troubling matter from a technical standpoint, but it also hindered IIMAR’s overall mission. Each slow page click meant one less potential student, and high bills meant less money to further improve folk art. All in all, the technical issues and IIMAR’s mission were interlinked, and thus their noble vision became extremely challenging to achieve.
The Turning Point
Mr. Singh, searching for a new hosting service, came across our value-oriented service. For an educational institution like IIMAR, our comprehensive and cost-efficient plans provided the relief IIMAR was searching for.
However, the journey was not devoid of challenges. IIMAR encountered some technical issues and problems during the initial implementation. It was a turning point when it showed the necessity of better onboarding solutions.
The Transformation
The overall performance of IIMAR since the relocation to MilesWeb has been nothing short of stunning. Furthermore, the institute has a new, reliable, high-performance system to manage its online resources, and it is integrated across the globe for a more seamless experience.
- Zero Downtime: Students and visitors enjoy uninterrupted access to classes and resources, thus ensuring learning at all times.
- Enhanced Performance: For a content-heavy institute like an art institute, faster and smoother page loading times are a necessity. Optimized content delivery is achieved through our accelerated servers.
- Improved Trust: Engagement with the community’s online resource is bolstered due to the increased security with the added SSL certificate, making the website not only more secure but also more appealing to the community.
A Commitment to Constant Growth
Unlike most other hosting providers in the industry, we acknowledge we are not perfect. This case study is a meaningful reminder that each client’s journey is unique. It’s clear we are committed to addressing limitations, and, in our case, the pursuit of perfection is a strong motivator. We take pride in the technical achievements of having no downtime and the speed increases, alongside our resolve to learn from our mistakes.
Our perception is, rather, that the onboarding issues should be treated as educational opportunities, not failures. Mr. Singh’s feedback, especially about the first onboarding phase, is our improvement sector. We are implementing all the minute details he suggested in a bid to refine our working procedures.
We are redoubling our efforts to refine our service and fully equip our clients with anything they might require, make available all the needed support, and go beyond the clients’ demands. MilesWeb strives to refine the already existing systems, and through this experience, we hope to enhance customer expectations and change responses from “maybe” to an assured “yes.”
