ERROR: PleskFatalException Unable to connect to database: saved admin password is incorrect.

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Updated onFebruary 10, 2020

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You receive this error if you have upgraded plesk/php on your server. Access your server via SSH and switch to ”root”. Stop the MySQL daemon

[root@server /]# /etc/init.d/mysqld stop

Now start it with no user information:

[root@server /]# mysqld_safe –skip-grant-tables &

Now you should be able to access the database without the root password. To log in type

[root@server /]# mysql -u root

Then you will see the mysql prompt

mysql> UPDATE mysql.user SET Password=PASSWORD(‘xxxxx’) WHERE User=’admin’;

Type the new password instead xxxxx.


then Quit ”mysql>” with exit command and restart the Plesk control panel.

[root@server /]# /etc/init.d/psa restart

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