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The most common issues when installing Softaculous

When installing Softaculous from WHM, you will receive error as below.

Site error: the file /usr/local/cpanel/whostmgr/docroot/cgi/softaculous/enduser/main/functions.php requires the ionCube PHP Loader ioncube_loader_lin_5.2.so to be installed by the site administrator.

This is because Ioncube loader is not installed/enabled on the server. To enable it, login to your WHM as root. Access option Server Configuration >> Tweak Settings. Under the PHP tab look for “cPanel PHP loader”. Select the radio button which says Ioncube. Click on Save. You should be able to proceed with Ioncube installation now.

If you still face any issues, contact our support team & they will fix this for you.

The Author

Neha Kahnna is a professional content writer associated with MilesWeb. She curates articles on web hosting, latest SEO trends and technology topics. Her insightful content captivates the reader’s attention and deliver a higher learning ROI.

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