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Web Hosting Technical Support => Errors and Solutions => Topic started by: Dipak Bhoi on November 07, 2014, 02:18:13 PM

Title: Softaculous error : There were some errors in decompressing the package files.
Post by: Dipak Bhoi on November 07, 2014, 02:18:13 PM
Hello Guys,

One of our clients was facing an issue with softaculous on cPanel server, he was trying to update a CMS cpg but receiving the below mentioned error:

Quote
The following errors were found :

    There were some errors in decompressing the package files

This error occurs when the compress file is not downloaded correctly on server. You have to manually execute a softaculous cronjob. Below is a solution steps.

1. Login to your server via root user.
2. Go to directory /var/softaculous/
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#cd /var/softaculous/
3.Move or delete the CMS folder which has issue.
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mv cpg ./cpg-backup
4.And then execute the following CRON command :
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/usr/local/cpanel/3rdparty/bin/php /usr/local/cpanel/whostmgr/docroot/cgi/softaculous/cron.php

Now you should be able to update the CMS. That's all.

Enjoy !!