Error: Unable to update the mail account

[Administrator]

Hi Members,

Recently, when trying to create email accounts from Plesk control panel, one of the client was receiving error as below.

Error: Unable to update the mail account properties:mailmng failed: MEAOPO.Mailbox.AddMailbox failed for name=contact and domain domain.com [domain.com]

I had to access the server via RDP as administrator to fix this issue. Open command prompt & access the plesk directory with command below.

%plesk_dir%

The command above will get you in the plesk bin directory. Then execute the command below.

mchk.exe --domain --domain-name=domain.com --fix=local

It should fix the errors & you should be able to create the email accounts from Plesk panel.