MilesWeb Hosting Forum

MilesWeb Internet Services => Pre-Sales Questions, Specials and Coupons => Topic started by: Andy on February 04, 2015, 06:58:48 PM

Title: Reseller Questions
Post by: Andy on February 04, 2015, 06:58:48 PM
milesweb team,

I am interested in your reseller plans. I have been following you up on WHT. Before I consider you for reseller hosting, there are few questions I want answered.

What city is your US server in?
do you allow over selling ?
do you run Cloudlinux ?
Do you allow to change PHP versions withing cPanel ?
WHat is your Default PHP memory size set to ? can that be increased if needed ?
how fast do you guys respond to support tickets ?

Regards,
Andy
Title: Re: Reseller Questions
Post by: Administrator on February 05, 2015, 03:36:24 PM
Quote
I am interested in your reseller plans. I have been following you up on WHT. Before I consider you for reseller hosting, there are few questions I want answered.

Hi Andy. Welcome to MilesWeb forums & thank you for considering us as your reseller provider. I have tried answering your questions and they are as below.

Quote
What city is your US server in?

We provide reseller hosting packages (https://www.milesweb.com/reseller-hosting.php) at 4 different locations. In US, we can provide the reseller hosting in our Atlanta and NewYork facility.

do you allow over selling ?

No, we do not allow over selling.

Quote
do you run Cloudlinux ?

We do not have cloudlinux installed on our servers. It's too restricted and hampers the website just in case it spikes sometimes.

Do you allow to change PHP versions withing cPanel ?

Yes, you OR your clients can select the PHP version at few clicks from cPanel. The PHP versions that we offer at PHP 5.3, 5.4 & 5.5.

WHat is your Default PHP memory size set to ? can that be increased if needed ?

By default we have set it to 128MB. You can increase it depending on your requirements in .htaccess file.

how fast do you guys respond to support tickets ?

We provide first initial reply in not more than 30 minutes. Usually issues are resolved in 45 to 60 minutes. However, it depends on the nature of issues.

I hope these answers help :-)
Title: Re: Reseller Questions
Post by: Andy on February 05, 2015, 08:17:49 PM
Thank you for the details answers.