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Cloud Support Plans
Every cloud user would be eligible for free 24x7 Enterprise support for the first 30 days.
Self SupportEmail Subscription
FAQ and Document
Technical SupportTechnical Support
Response Time 4 hours 2 hours 45 Minutes
Service Availability24 x 724 x 724 x 7
ApproachesTicketTicket & Live ChatTicket, Live Chat & Phone
Service Unavailability SupportService Unavailability Support
Support Availability
Response Time 2 hours 45 Minutes
Case Handling Case Handler Technical Customer
Service Associate
Technical Customer
Service Engineer
Cloud Support
Premium SupportTechnical Account Manager
Business Account Manager
Infrastructure Event Management
Third-party Software Support
Architecture Support
Pricing Included Greater of
10% of monthly cloud usage
Greater of
10% of monthly cloud usage
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